Plans & Limits

Start with Free. Upgrading only makes sense when hosted-model capacity or the AI partner cap is already interrupting real work. This guide has one finish line: choose the plan that is enough for today and verify the benefits after payment.

Before you start: check two real signals

• Capacity keeps getting in the way: hosted-model limits use rolling 5-hour and 7-day windows. An occasional wait may not justify an upgrade; repeated interruptions to the day may.
• The team genuinely needs to grow: count the AI partners you use long term. Do not treat temporary trials and duplicate roles as required capacity.

1. Choose the plan that is enough today

• Free: ¥0, with the full desktop app, base hosted-model capacity, and up to 8 AI partners. Stay on Free until one workflow is running reliably.
• Plus: ¥68 per month or ¥680 per year, with more hosted-model capacity and up to 16 AI partners. It fits daily use while the team still has a clear, controlled size.
• Pro: ¥199 per month or ¥1,990 per year, with up to about four times the hosted-model capacity of Plus and unlimited AI partners. It fits heavier all-day workflows that genuinely need more distinct roles.

2. Review the price and upgrade credit before paying

1. Sign in on the website, open Membership Center → Plans, and review the current price, duration, and benefits again.
2. Choose Plus or Pro. When an active Plus plan upgrades to Pro, the page first shows the Pro list price, credit from the remaining paid Plus value, the amount due, and the estimated expiry.
3. Review the credit and amount due before creating the order, then pay with the WeChat Pay QR code. The previous Plus plan ends after the upgrade succeeds.
4. Wait for the page to show that the plan is active, then return to MotiClaw Desktop using the same account.

3. Verify activation

1. In the membership center, confirm the plan name, expiry, and account match the purchase.
2. Refresh account status in the desktop app and confirm that the new usage and partner limits are visible.
3. Retry the low-risk task that hit the limit. Resume other workflows only after it runs again.

Membership covers usage limits for the plan period, while points remain a separate pay-as-you-go supplement. Starting or expiring a plan does not change the point balance. When a plan expires, the account returns to Free limits without deleting existing data or AI partners.

Troubleshooting

• Payment succeeded but the desktop app did not update: confirm the website and desktop app use the same account, then refresh membership status. If it still does not sync, keep the order number and payment result for support instead of paying again.
• You cannot choose between Plus and Pro: start with Plus if 16 partners are enough. Choose Pro only when both capacity and role count remain persistent constraints.
• The upgrade price just changed: review the refreshed credit and amount due, then confirm again before paying. Do not rely on an earlier quote.
• You hit a limit only occasionally: wait for the rolling window to recover or run fewer tasks at once. An upgrade solves sustained capacity, not every short wait.

Data boundary

Work data stays on your device by default; only channels you connect and model calls go online as the task requires. A subscription changes plan benefits; it does not move local work data to the website.